I love the idea of the forms that we can send out to customers that automatically populate the tickets comments with the questions and answers, however
The ability to make these dynamic in my opinion would be a major benefit
for instance being able to send out a form that encompasses product returns and expands to allow more than one product based the users requirements would be helpful
Additionally, when people are inquiring about a product and the relevant delivery and depending on the definition of that product a whole host of different questions may need to be asked. Rather than having one form with lot of irrelevant questions it would be great to have a form that changes as the user answer the questions depending on their previous answer.
Ie a product delivery to the UK would have a far different set of requirements to that of an international delivery and again further different requirements should that delivery go to Africa over the EU, so the requirements would change depending on what the product is and where its going and the alot of questions become equally irrelevant.
