Open : Open for Consideration

Dynamic placeholder for images on canned responses

Related products:Freshdesk

Forum|Forum|2 years ago
May 25, 2023
2 replies
21 views

+1

JosueC
Contributor

Hi there, any way to add a dynamic placeholder or something similar to add images on canned responses?

We have 50 different logos, depending on the product, so now we have the same canned response clonned 50 times, with each different logo.

It would be useful to have a way to have the logo image added depending on the product of the icket where we reply.

VALUE: 1 canned response to be used to reply in 50 products.

something like this

https://{{ticket.product_description}}/images/logos/XXXX/logo.svg

Thanks for the tips!

ayush.jain

Thanks for putting up that idea here! We don't have it in our roadmap currently, but we can surely plan to build it in the future. We will get back to you once we have an update.

+1

ayush.jain
Community Debut
Forum|Forum|2 years ago
October 11, 2023

Thanks for putting up that idea here! We don't have it in our roadmap currently, but we can surely plan to build it in the future. We will get back to you once we have an update.