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New Idea

Dynamic price for service requests

Related products:Freshservice
  • May 26, 2023
  • 5 replies
  • 112 views

KrisC
Skilled Expert
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Hello,

 

It would be very nice to have the ability to update the price for service items based on options the users select. We have several items that have various price points depending on what they need. We want the approver to know the exact cost so they have a solid understanding of it before making a decision. 

5 replies

Kamakshi
Community Manager
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  • Community Manager
  • May 29, 2023

Hello @KrisC 

 

Thank you for dropping in your suggestion. Your idea will be looked into internally by our product team. We will update you once we hear from them :)

 

 

Cheers!

 


KrisC
Skilled Expert
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  • Author
  • Skilled Expert
  • August 24, 2023

@Kamakshi V Any update on this?


Kamakshi
Community Manager
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  • Community Manager
  • August 25, 2023

Hello @KrisC 

Happy Friday!

We are actually in the process of enhancing the entire Ideas section. As we have accumulated numerous ideas that haven't received updates, we are collaborating with the product teams to refine and revitalize this section. As the entire process is time-intensive, we are doing it in phases. We kindly request your patience as we make these improvements.


j-bailey
Community Debut
  • Community Debut
  • May 29, 2026

I was just looking into this to see if it's something we can implement in order to help our users better budget their equipment purchases while they order.

This would be especially useful for ordering laptops and desktops what have various processor, storage, RAM, and GPU options that vary the price dramaticlly.

Even more so, we would like to eventually implement automaticlly updating the cost of items in our service catalog via APIs from our vendors and organization procurement platform, which is especially useful in today’s landscape with constantly increasing RAM prices.

@Kamakshi is there any update on this?


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  • Apprentice
  • May 29, 2026

I’d also like to see this feature implemented. We have a service request for laptop and monitor, within each are the specific hardware models. Being able to have the cost adjust based on the selected model would be great.