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Open : Open for Consideration

Dynamic Sections limit increase and nesting

Related products:Freshservice
  • April 5, 2023
  • 5 replies
  • 157 views

msconfig87
Top Contributor ⭐
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Currently dynamic sections are limited to 5 and are not allowed to be nested.

We use a lot of automation in the Service Requests and recently hit the dynamic section limit of 5 for mutliple requests.

  • Please rise the limit of dynamic sections to at least 10
  • Please allow us to nest dynamic sections within dynamic sections or multi drop down fields

5 replies

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  • Skilled Expert
  • January 10, 2024

Absolutely!

Just got onboard with freshservice… was sad to notice this limitation, I was expecting to completly replace all forms of the company (mostly jotforms).

 

Hope this is solved soon!

 


zachary.king
Top Contributor ⭐
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  • Top Contributor ⭐
  • January 10, 2024

I literally hit this limitation today when looking at a possible solution for an existing form that we would like to move into our service catalog. We truly need a more customizable way of building service request forms that can compete with things like Microsoft and Google forms.

Tagging people who I know would want this feature @afautley @keefe.andrews @Casey B @eeha0120 @tmcgeorge @Daniel Söderlund. Lets get this one upvoted as much as possible!


alyssia.correa
Skilled Expert
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  • Skilled Expert
  • February 21, 2024
New IdeaOpen : Open for Consideration

MichaelJM
Top Contributor ⭐
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  • Top Contributor ⭐
  • May 24, 2024

Came here to enter an Idea for nested Dynamic Sections in the Service Catalog - this is very much needed!


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  • Contributor
  • April 21, 2026

The ability to nest Dynamic Sections would be a game changer.  We currently have to use several business rules to get the desired effect.

I see the idea was set to Open for consideration 2 years ago.  Any updates on this?