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Two-Factor Authentication

Related products:Freshdesk
  • October 25, 2016
  • 36 replies
  • 115 views
S
Apprentice

Either by Text, email, or phone app, etc..


It's shocking this hasn't been implemented for this type of service considering the gathering of (private) information is generally high for customer service.



36 replies

S
Community Debut
  • sandeep
  • Community Debut
  • January 22, 2017

I agree, this is an important feature that should be added to Freshdesk

W
Community Debut
  • warwick.allen
  • Community Debut
  • May 14, 2017

Hi Freshdesk,


Do you have two-factor authentication enabled now?


Thanks.

T
Contributor

I agree, this one of the things that they should implement immediately. 

E
Contributor
  • eiren.smith
  • Contributor
  • June 26, 2017

Does Freshdesk have a plan for implementing this?

M
Community Debut

Not a dealbreaker on this side but it'd certainly be a welcome addition. 

C
Community Debut
  • corey.speed
  • Community Debut
  • December 20, 2017
Really would like to see this, would like to move all our systems over to multifactor auth
B
Community Debut
  • brock
  • Community Debut
  • January 14, 2018

Not having this feature is basically just irresponsible at this point. 2FA is basic required security at this point. FreshDesk please prioritize this request.

Y
Community Debut
  • yaniv
  • Community Debut
  • February 8, 2018

yes , it's very important and a basic requirement, even only an email 2FA. All of my customers in on the cloud some one can steel them.

B
Community Debut
  • braethel
  • Community Debut
  • March 19, 2018
I would love to see a TOTP solution like Google Authenticator or Authy supported for 2FA. SMS or voice call is pretty easily compromised.
J
Community Debut
  • jamie
  • Community Debut
  • October 15, 2018

please bump. Very important!

J
Community Debut
  • johannes.resch
  • Community Debut
  • October 29, 2018

Freshdesk is one of the last web apps we use which is not enabled for 2FA. We will eventually get rid of all such security weaknesses in the mid term. 

Please look into addiing this functionality ASAP. In this day & age offering 2FA integration should be default setting anyway!

J
Community Debut
  • joris_14400
  • Community Debut
  • November 23, 2018
*bumper*
L
Contributor

this is a requirement from our security department also.  need this ASAP...

N
Community Debut
  • nikita.levitan
  • Community Debut
  • December 20, 2018

Any word from FreshDesk team? Looks like this has been open for 2 years.

J
Community Debut
  • johannes.resch
  • Community Debut
  • December 28, 2018

Guys,


I'd suggest everyone should reach out to their Freshworks account manager, asking for this feature to be implemented, and pointing to this thread.

I already did that, also pointing out that Freshdesk currently is not up to what we expect as baseline security for 3rd party services and that we might have to switch if they don't come up with a hard ETA for 2FA soon.


If more people push via that channel, maybe that will help to finally get some movement..

R
Community Debut

 Hi,


Can someone please advise whether MFA / Two Factor Authentication has been enabled yet by FreshDesk?


Kind Regards

Russell

J
Community Debut

No - it seems there was no visible activity on that subject. Have to say I am really disappointed with freshworks on this subject.


Best regards,

Johannes

R
Community Debut
Hi, I agreed. The feeling is mutual here. We have similar issues with a number of Domain Registrars not having similar baseline security in place which is forcing us to move. Hopefully some official response will be added here and roadmap for such advancements Best of luck Russell
D
Contributor
Forum|alt.badge.img+5

We have 2FA on pretty much every SaaS app we use bar Freshdesk, why isn't this available in 2019!

K
Community Debut

Our previous provider had 2FA functionality and Freshdesk is a much better product overall, so a little disappointed this feature does not exist yet 

R
Community Debut
  • russell_16305
  • Community Debut
  • May 20, 2019
@FreshDesk- Can we have an official response on this matter? There is an enormous amount of confidential information in most MSP’s ticket management systems and it’s urgent we get assurance that there are remidiations planned
M
Community Debut

I have married, had a child, moved job, and moved house since this ticket was opened.


If I can do all that in two years, you can implement 2FA. 


Crack on

_
Community Debut
  • _19546
  • Community Debut
  • August 8, 2019

Because of FreshDesk's lack of 2 factor auth, our company will have to use Zen Desk.  This is a shame because we all like the Fresh desk experience more. 

W
Community Debut
  • warwick.allen
  • Community Debut
  • August 8, 2019

I've moved companies since this ticket was open, and am in the position to recommend which help-desk tool my new company should use.  Because of this issue (and the lack of response from Freshdesk), I won't be recommending Freshdesk.

T
Community Debut
  • thomas_13353
  • Community Debut
  • September 18, 2019

@freshdeskwe're facing an audit where security is the main matter. 1st question of the auditors : do you have a 2 FA ?


We answered yes for every services we have, except the main one : freshdesk.


We have six month to get in order. As far as I see this thread's age, I guess I'd rather be checking a solution with another provider...

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