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Dynamic URL in email notification

Related products:Freshdesk
  • January 14, 2019
  • 0 replies
  • 4 views

Hello,

 

Need you help.

As for now , I can add dynamic URL to email notifications, and it looks like this:

 

  

image

 

Is it possible to add a hyperlink instead ?

Same as it set on the note added when a ticket is merged:

 

 

image

 

 

Thank you!

Avital