Related to this post, in our use case we need a way for the QoS team to easily identify whether agents are linking Knowledge Base articles (Solutions) to tickets.
Currently, it is difficult to see this association, and we would like to know if there is an existing method or a possible enhancement to make this linkage more visible and easier to track.
We are aware that it is possible to create a report using the Data Export option, but we are looking for a more native and straightforward way to view this information, similar to how it works in GLPI, for example.
