Due to our nature of business we would need to re-organize the columns on the ticket views, however we found 2 current challenges:
- Default columns can not be moved and or hidden
- Agent and Group is together on the same attribute and can not be separated.
A good example would be that for us is more important to actually see the ‘Company’ in the first place as opposed to the ‘Contact’.
Also have the agent in the 3rd column and perhaps the group in the 6th column, since they are attached this can not be done
Thanks!
