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"Edit" in Mint Interface

Related products:Freshdesk
  • October 30, 2017
  • 6 replies
  • 22 views
J
Contributor

There may be something fairly significant missing from the Mint interface (or we're just not seeing it).


In the previous interface we had the option to edit the ticket via More > Edit. 

image


In the Mint interface, we don't appear to have this option:

image


6 replies

aravind.sundararajan
Skilled Expert
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Hello,


The Edit ticket option is indeed available on the MINT interface . It's very unfortunate that it seemed quite hard for you to pick it up . It is available as an option in the initial description of the ticket under the More dropdown.


Here's a snapshot on where you can find the option :


image


Cheers!


Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
J
Contributor
  • jmayhew
  • Author
  • Contributor
  • October 30, 2017

AWESOME! The new location actually makes more sense!

aravind.sundararajan
Skilled Expert
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Thank you,JConner. Let us know how you're liking the MINT interface in the feedback box at the top of your helpdesk window.Would love to hear from you :)


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
G
Community Debut
  • ghenson
  • Community Debut
  • October 9, 2018

I do not see this option


aravind.sundararajan
Skilled Expert
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@George Can you please check if the ticket that you're looking at is an 'Outbound email' sent from Freshdesk? If that's the case, you wouldn't be able to edit the subject but works otherwise.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12
Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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