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New Idea

Edit our own Agent Roles in Sandbox

Related products:Freshservice
  • March 5, 2025
  • 5 replies
  • 55 views

mbackwater42
Top Contributor ⭐
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It would be really helpful to be able to edit my own Agent Roles in the Sandbox so I can test the effects of various new Agent Roles I build there before deploying to others.

5 replies

Daniel Söderlund
Top Contributor ⭐
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Don’t understand, did a quick look and looks like I could edit them and sync them. 


mbackwater42
Top Contributor ⭐
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  • Author
  • Top Contributor ⭐
  • March 7, 2025

@Daniel Söderlund when I try to edit my own roles in a Workspace the options are grayed out.

 

 

But I am able to edit roles for other Agents.

 

I want to build a custom role and test its effects, but to do so I have to find another Agent who has the time to go in and update my roles for me, or to test the custom role for me. It would much more efficient if I could change this myself to do my own testing.


Daniel Söderlund
Top Contributor ⭐
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I see, read your post abit to fast I see, it would be good. 


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  • Contributor
  • March 10, 2025

I know we used to be able to like 2 years ago but now we can’t anymore. We get around this by having a service account that has access to each workspace as an admin so we don’t have to wait for each other to add us as admins of workspaces. Unfortunately this eats up a license but it is worth it in the end for many reason.


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  • Contributor
  • February 24, 2026

@Kamakshi V Has there been any insight on this?