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Edit Ticket Subject with a double click

Related products:Freshdesk
  • January 19, 2015
  • 2 replies
  • 5 views
A
Contributor

Often our customers badly choose their ticket subject, then we have to modify it frequently. Modify a subject involves:

* click on others

* click on modify (wait 1/2 seconds)

* modify

* scroll on the bottom and click on update


And it's not easy while I'm replying to a ticket.


Can you permit to modify the subeject with a double click on the subject directly the ticket page?


I saw similar requests already posted:

https://support.freshdesk.com/support/discussions/topics/301630

https://support.freshdesk.com/support/discussions/topics/296091

2 replies

B
Contributor
  • bevis
  • Contributor
  • January 20, 2015

Have also requested for this in the past. 

A
Contributor

Thanks beavis, glad to see this. People please like this! :-)

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