El reenvío cambia el estado del ticket

Hi everyone,

It would be interesting to add the forwarding action as an automatism trigger. That is, forwarding can be chosen as a trigger for an action.

For example: When forwarding, change ticket status to ‘Waiting on Third-Party‘. When an external response is received, change ticket status to ‘Pending’.

Normally, when we send to an external party (with forwarding button), we’re waiting for a response to continue the ticket review. It would be helpful if the ticket changed status when it’s forwarded or a response is received from the forward.