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Eliminate email notifications to the logged in user for actions they completed

Related products:Freshservice
  • Nov 18, 2014 12:03 AM UTC
  • 6 replies
  • 35 views
Contributor

Create an option in the administrative settings to prevent email notifications from going out to the logged in user if the notification trigger was caused by the logged in user.


It's quite annoying to get a string up email notifications for things you have just completed yourself in the tool. Ideally there would be a way to reserve email notifications for things that someone else, or the system, triggered.

6 replies

Contributor

Yes, very annoying to assign a ticket to yourself and then get an email telling you a ticket has been assigned to you...

Community Debut
  • stian
  • Community Debut
  • Feb 16, 2015 10:07 PM UTC

I totally agree. I create a lot of tasks for myself and each of them generates a email notification to myself. I then need to delete a bunch of uneeded emails from my inbox

Contributor
  • ryanshaffer
  • Contributor
  • Mar 26, 2015 3:46 PM UTC

Agreed.  Hope to see this on the road map soon.

Contributor
  • sfender
  • Contributor
  • Mar 26, 2015 11:35 PM UTC
Yes, that would be great. The noise can become a little bit much sometimes

 

Contributor

This should be a user preference as some users do want the emails while others like myself do not.

Contributor
  • mkozak
  • Contributor
  • Jun 23, 2015 6:14 PM UTC

I'd hate for my agents to determine what they will or won't be notified on.


For us, we all use a shared Slack chat and have notifications pumped directly in.  Keeps everyone aware of updates.

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