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Eliminate email notifications to the logged in user for actions they completed

Related products:Freshservice
  • November 18, 2014
  • 6 replies
  • 27 views
B
Contributor

Create an option in the administrative settings to prevent email notifications from going out to the logged in user if the notification trigger was caused by the logged in user.


It's quite annoying to get a string up email notifications for things you have just completed yourself in the tool. Ideally there would be a way to reserve email notifications for things that someone else, or the system, triggered.

6 replies

C
Contributor

Yes, very annoying to assign a ticket to yourself and then get an email telling you a ticket has been assigned to you...

S
Community Debut
  • stian
  • Community Debut
  • February 16, 2015

I totally agree. I create a lot of tasks for myself and each of them generates a email notification to myself. I then need to delete a bunch of uneeded emails from my inbox

R
Contributor
  • ryanshaffer
  • Contributor
  • March 26, 2015

Agreed.  Hope to see this on the road map soon.

S
Contributor
  • sfender
  • Contributor
  • March 26, 2015
Yes, that would be great. The noise can become a little bit much sometimes

 

B
Contributor

This should be a user preference as some users do want the emails while others like myself do not.

M
Contributor
  • mkozak
  • Contributor
  • June 23, 2015

I'd hate for my agents to determine what they will or won't be notified on.


For us, we all use a shared Slack chat and have notifications pumped directly in.  Keeps everyone aware of updates.

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