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Email CC bug - people in CC gets dropped when agent replies

Related products:Freshdesk
  • Jan 31, 2019 3:45 PM UTC
  • 4 replies
  • 45 views
Contributor

Hi.


We've got an issue where a user will create a ticket with several people on CC.

When our agent replies, some of the CC:ed people are lost.


Please see the attached screenshot.

And no, the agent has not changed the CC field.

screenshot2019-01-31at16.37.29_38679.png

4 replies

Apprentice
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  • jason_17810
  • Apprentice
  • Feb 6, 2019 4:20 PM UTC

We have often experienced this issue as well. It seems to be more common on the Mint interface now as well.

Community Debut
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We started seeing this also, just within the last few weeks.

Contributor
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We also experience this quite regularly, did anyone log a ticket with Freshdesk?

Community Debut

Hello All,

Does the problem still persist? If yes, please drop in an email to support@freshdesk.com and our support ninjas will have this investigated for you.

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