Skip to main content
Closed for Voting

Email CC bug - people in CC gets dropped when agent replies

Related products:Freshdesk
  • January 31, 2019
  • 4 replies
  • 42 views
B
Contributor

Hi.


We've got an issue where a user will create a ticket with several people on CC.

When our agent replies, some of the CC:ed people are lost.


Please see the attached screenshot.

And no, the agent has not changed the CC field.

screenshot2019-01-31at16.37.29_38679.png

4 replies

J
Apprentice
Forum|alt.badge.img
  • jason_17810
  • Apprentice
  • February 6, 2019

We have often experienced this issue as well. It seems to be more common on the Mint interface now as well.

P
Community Debut
Forum|alt.badge.img

We started seeing this also, just within the last few weeks.

D
Contributor
Forum|alt.badge.img+5
  • david.barrett
  • Contributor
  • November 6, 2019

We also experience this quite regularly, did anyone log a ticket with Freshdesk?

A
Community Debut

Hello All,

Does the problem still persist? If yes, please drop in an email to support@freshdesk.com and our support ninjas will have this investigated for you.

Terms of UseAccessibility statement