I am on the Sprout plan. Email forwarding stopped after my 14-day trial ended.
I went through the forwarding setup stages again. I got my Gsuite email to send a confirmation code as a Freshdesk ticket. I input the code and Gsuite said it was confirmed.
I sent a trial email to my support email but it did not forward to Freshdesk.
I reopened the confirmation email in Freshdesk sent by Gsuite and clicked a link provided to also confirm. I tested again.
I looked through previous questions in the community and saw to check spam. I checked spam in Freshdesk. There were no emails there.
The problem solving took half an hour. In that time no tickets I had sent arrived. (It usually only takes about 30 seconds to go from my inbox to my Freshdesk account.
What could be the problem? Thanks so much.
