Is it possible to include the ticket/email history when you reply? If you copy in someone external to the Helpdesk, they cannot see the original query. If I copy and paste the text from the original query into the ticket response with my reply, it adds extra line spaces and is not very satisfactory.
Thank you.
Suzanne
Hi Suzanne
Did you check the latest update ? We have included an option to view the last reply from the user - kind of How Gmail handles the email thread.
regards
Vijay
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