It would be great if when replying to tickets outgoing emails that could not be delivered were displayed in the ticket.
For one of our current projects people tend to sign up with fake email addresses. When we contact them often the email isn't delivered. When this contact is through FreshDesk we don't know if they have not replied to us because they were ignoring the email or because the email was fake and was not delivered.
Because of this we are looking for alternate solutions for this aspect of our syste,
