I have an email that is not showing up on the tickets screen. I have changed the filter to show all, and it still is not present. I checked under blocked contacts, and it is showing that there are no blocked contacts. The email does have a MOV attached file.
I am concerned for 2 reasons.
1) Why am I not seeing the email?
2) Why am I showing no blocked contact, when I have blocked spam emails?
Hi Neal,
How big is the MOV file? - The max file size limit for Freshdesk mails is 15-20MB depending on account type:
Not sure what (if any) error Freshdesk returns if you exceed this.
The other thing is, are other tickets without an attachment working properly?
@Antony - Many thanks for helping out Neal.
If not, Please do reach out to us at support@freshdesk.com and one of our product experts should be able to lend you a hand in solving the issue for you.
Cheers!
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