Some suggestions for future enhancements on new ticket notificatiosn for customers.
- The ability to filter out specific customers and/or contacts from receiving the new ticket created notification
- The ability to set different email notifications for customers (new ticket created) depending on which email address the ticket was received from. We operate multiple business units across two different countries and would like to tailor the notification to the region or business unit.
- The ability or smarts to not send email notifications to email addresses with donotreply in the address. We get dozens of bounced message notifications every day because of this.
