Email notification - Requester email with Agent Name

Hello Joe, 

Please make use {{ticket.agent.name}} placeholder to pull the agent's name from the corresponding tickets. You need to choose the action as "Send email to requester" and use the placeholder that I had mentioned earlier. Akin to this: 

Hope this helps. Please write to support(at)freshdesk.com and one of our support folks will assist should you require further assistance. 

Cheers! 

i have a question, what triggers this email? is it possible on agent assignment the the requestor is notified of the agents name?