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New Idea

Email Notification Subjects Bulk Update

Related products:Freshdesk
  • May 10, 2023
  • 0 replies
  • 7 views

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It would be helpful if we had a way to bulk update the subject lines of email notifications that related to tickets.  For example, every email notification subject could easily be updated to:

Support #{{ticket.id}}: {{ticket.subject}} ({{ticket.status}})

 

Right now, you have to manually update every single one.