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Email Notifications - Include Attachments

Related products:Freshdesk
  • April 5, 2013
  • 1 reply
  • 54 views
R
Contributor

It would be great if the attachments sent as part of a ticket were a placeholder and could be sent as part of the Agent Notification - Ticket assigned to Group & Ticket assigned to Agent notifications rather than individual links. I realise this would increase the server load but maybe an option is to zip all the attachments and only send one file?


The alternative is to have a placeholder which links to a zip of all the attachments (like the Red text I have added below) as presently the Group notification lists each individually attachment and its url


Ticket attachments : 1. logo.png
2. Label Maker.pdf
3. Report.pdf
4. cam.stl
5. 433_24_010_1.top 
Download all attachments

1 reply

M
Contributor
  • mike.burgat
  • Contributor
  • February 11, 2016

Wow ... 3 years old request, sorry to dig up that one but that's a blocking point for us as well.

The dispatcher tool is a great idea that enables us with easy rules creation without code/API/REST use.

But if we can't pass along tickets attachments while creating outgoing emails with a dispatcher rule (for eBonding purposes) it will not be enough.

Any chance there's a workaround for this ?

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