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email notifications to clients

Related products:Freshdesk
  • March 11, 2014
  • 1 reply
  • 10 views
S
Apprentice

Is there a way to allow email notifications to clients if they create a ticket but not do notifications if my team manual creates notifications?

1 reply

aravind.sundararajan
Skilled Expert
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Shaun,


I assume you're referring to the case where an agent initiates a conversation with the client. In such cases, the agents can send a new outbound email instead of creating a ticket. This way, it looks more like an email conversation for the client and at the same time, it logs a ticket in the helpdesk sans the notifications.


Cheers!

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