We are starting to use the Watcher functionality within our support workflow. Recently, we noticed an issue when after Watcher set an out-of-office message.
Any time we update the ticket in a way that triggers an email, their out-of-office message is added to the ticket as a Public Note. This should really be added as a private note.
Has anyone else noticed this issue?
We are looking to manage internally based on how the out of office is created, but would like to an update on the Freshdesk side.
