For our organisation there are at least a couple of features missing from the Email Settings and Mailboxes Admin area.
It would be very handy to be able to enable logging on your configured mailboxes so that you can validate which emails have or have not been imported and why/what rules triggered on these emails.
Another feature which would prove very useful is the ability to ignore emails with particular subjects or from particular senders either on a per-mailbox level or globally so that they are never imported in to Freshservice in the first place.
