My idea is the next one.
Most of the people here who use freshdesk, have 2 or more groups with different accounts with the defaults emails for example:
GROUP A → groupa@freshworks.com
GROUP B → groupb@freshworks.com
When you answer a ticket we have an app “Customize From Email Address”, and you can change the default sender between the groups.
But when I wanna create a new mail from the panel
I cant change the default email, if the Principal support mail is “groupb@freshworks.com” the default “from” is that indiferent the group, and i wanna propose an app or function who can change the default email sender differeating the group.
