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New Idea

Email Template - Insert Header or Footer to each Template (Same for All)

Related products:Freshservice
  • August 14, 2025
  • 1 reply
  • 27 views

It would be nice if you create a default template that each email template uses. That way you can have the specified header and footer as the original base to any email templates for your workspace and then any of the relevant details for each template is what is edited in each template itself. That way, you only ever have to edit one templates header and footer or default fields if anything changes, rather than go into each individual email template and update the formatting.

1 reply

richard_wills
Contributor
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  • Contributor
  • September 5, 2025

Agreed that would save a lot of time and enable consistency. That feature has been offered on other service desk tools I have used.