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emoji in chat

Related products:Freshdesk
  • Jun 16, 2016 10:44 PM UTC
  • 7 replies
  • 34 views
Apprentice

We'd love to be able to use emojis in chat!

Our lead support agent used to use Zendesk and misses that feature.

7 replies

Apprentice
  • aaron_13203
  • Author
  • Apprentice
  • Jun 16, 2016 10:46 PM UTC
Community Debut
  • hcmohr
  • Community Debut
  • Aug 29, 2016 7:04 PM UTC

Yes, we need them! It can't be that difficult!

Contributor

Yes, please. It also helps with customer engagement! 


"It’s easy to dismiss emoji as silly and perhaps unprofessional but we discovered that they add real value to messages. Messages started by a business that contained an emoji were four times more likely to elicit a response from a consumer than those that didn’t. Yes, 4x more likely!"


https://blog.intercom.com/emoji-data-report/

Community Debut
  • clara.vieira
  • Community Debut
  • Mar 28, 2017 5:29 PM UTC

YES!! We need emojis to express how we feel to our clients! Its customer engagement 1:1

Apprentice
  • karen
  • Apprentice
  • Mar 28, 2017 7:17 PM UTC

Agreed!

Community Debut
  • pang15292
  • Community Debut
  • Mar 30, 2017 4:33 AM UTC

Yes, I think we need it.

maxbet

aravind.sundararajan
Skilled Expert
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Folks,


Did you get a chance to try out our new offering - Freshchat ? It is a customer messaging software with full blown emoji support, intelligent bot workflows,etc.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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