Skip to main content
Closed for Voting

emoji in chat

Related products:Freshdesk
  • June 16, 2016
  • 7 replies
  • 27 views
A
Apprentice

We'd love to be able to use emojis in chat!

Our lead support agent used to use Zendesk and misses that feature.

7 replies

A
Apprentice
  • aaron_13203
  • Author
  • Apprentice
  • June 16, 2016
H
Community Debut
  • hcmohr
  • Community Debut
  • August 29, 2016

Yes, we need them! It can't be that difficult!

C
Contributor
  • charlie_14117
  • Contributor
  • December 21, 2016

Yes, please. It also helps with customer engagement! 


"It’s easy to dismiss emoji as silly and perhaps unprofessional but we discovered that they add real value to messages. Messages started by a business that contained an emoji were four times more likely to elicit a response from a consumer than those that didn’t. Yes, 4x more likely!"


https://blog.intercom.com/emoji-data-report/

C
Community Debut
  • clara.vieira
  • Community Debut
  • March 28, 2017

YES!! We need emojis to express how we feel to our clients! Its customer engagement 1:1

K
Apprentice
  • karen
  • Apprentice
  • March 28, 2017

Agreed!

P
Community Debut
  • pang15292
  • Community Debut
  • March 30, 2017

Yes, I think we need it.

maxbet

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Folks,


Did you get a chance to try out our new offering - Freshchat ? It is a customer messaging software with full blown emoji support, intelligent bot workflows,etc.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement