A few requests concerning the Employee onboarding feature.
- regarding the child tickets that are created from the onboarding request, we'd like to be able to include a short description with the ticket to give a reminder of what to write that ticket. Example: one of the tickets that are generated by our employee onboarding system is "Create Office 365 account for so-and-so". We've like to include a description or checklist of what the agent needs to do in order to fulfill that.
- We'd like do have conditional logic applied to different fields/forms in the onboarding form (i.e when filling out the onboarding for, the HR employee can check a box saying the new employee is a teacher which will a add a field for the new employee provide their Teaching Certificate number )
- We'd like to be able to change the "name" or and add/remove the system required fields like Employee email address, department, etc. I can understand why changing them isn't enabled, but I'd still like to rename them for the sake of clarification with our employees.
