We would like Freshdesk Omni to provide an API endpoint to send free-form text replies to existing WhatsApp conversations.
Currently, agents can send these messages through the interface, but there is no API support to do so programmatically.
This limitation prevents us from automating WhatsApp conversations through tools like n8n, Make, or custom integrations.
The endpoint should allow authorized applications to send replies within WhatsApp's 24-hour customer service window, keeping conversations managed in Freshdesk Omni.
Thank you!
