It is possible to change the Priority label name?
Or make the label became editable?
Please see the attachment.
Thanks!
Closed for Voting
Enable change the Priority Name
Hey,
That's a completely understandable ask and we have this one already added to the list of requests. We would make to sure to make some noise when this is available.
Cheers!
Hi. This is an enhancement we are crying out for. To be able to tailor priority to your own Support setting is a must have. Many thanks, Stephen
Agreed, we were just talking about this in our department meeting and thought for sure there would be a way to change the names......
Please make this a reality FreshDesk!
+9- Community Manager
Hello!
Your request is a fair ask, we completely agree! Our product managers are exploring the possibilities to accommodate this. Please keep an eye out on our track of updates.
Cheers!
+1Two years later and still no changes or updates? We would also like to be able to change the labels and default value. No one submitting a ticket is going to accept the “Low” default which makes it sound like the ticket will be dealt with with a um, low priority. Worse, the current naming scheme makes it difficult for users to choose a “Normal” priority.
+6We have this question also; would be nice if these fields could also be editable.
+1 too
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