It’s been a while since I’m giving this suggestion to the support because for us it’s becoming more and more important.
As a contact you can only see the tickets from everybody in your Company, if an admin enables it manually.
As we grow, it would be a time saver and a must have for proactivity to be able to set this function as default for all contacts in a Company, for many reasons:
- it’s time consuming to go on each contact and manually click on it and even more if the contacts is part of several Companies (as we have the cases)
- We are not the only ones creating contacts in Freshdesk, the customer can register by themselves and we don’t get notified about it so we can easily miss new contacts and end up receiving a complaint that they can’t access all tickets.
