I'd like to filter tickets by key words in the subject line.
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Enable filtering by key words in the Ticket Subject line
I agree. It would be really great to have a possibility to filter tickets by text (in subject and in the body as well) as the search function is not sufficient enough. When you do a search on text string it's not possible to split the results by agent, ticket status, requester, .. etc. Is there any change this filter could be added please?
I totally agree, too.
At the moment it is nearly imposible to find a 'similar' ticket and its solution inside.
This is very important for us.
+12Hello folks,
We had recently launched the filtered search for tickets wherein you would be able scrutinise the search results further using ticket field options . Hope this helps .
Cheers!
+12Thank you so much,Liborio. Glad that you'd liked it :)
Cheers!
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