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Enable filtering by key words in the Ticket Subject line

Related products:Freshdesk
  • Feb 5, 2014 11:14 PM UTC
  • 8 replies
  • 58 views
Apprentice

I'd like to filter tickets by key words in the subject line.


8 replies

Community Debut
  • dpedersen
  • Community Debut
  • Mar 17, 2014 9:22 PM UTC

Ditto..any update on this?


Community Debut
  • jana.malatova
  • Community Debut
  • Dec 8, 2014 1:29 PM UTC

I agree. It would be really great to have a possibility to filter tickets by text (in subject and in the body as well) as the search function is not sufficient enough. When you do a search on text string it's not possible to split the results by agent, ticket status, requester, .. etc. Is there any change this filter could be added please?

Community Debut

 I totally agree with Jana. The filter functions are not sufficient enough..

Community Debut

I totally agree, too.

At the moment it is nearly imposible to find a 'similar' ticket and its solution inside.

This is very important for us.

aravind.sundararajan
Skilled Expert
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Hello folks,


We had recently launched the filtered search   for tickets wherein you would be able scrutinise the search results further using ticket field options . Hope this helps .


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Community Debut

Marvelous. We love it.

aravind.sundararajan
Skilled Expert
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Thank you so much,Liborio. Glad that you'd liked it :)


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Contributor
  • solenwin2
  • Contributor
  • Oct 3, 2017 3:40 AM UTC

Thank you


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