Originally logged here:
I think it should be possible to be able to list, search and update Ticket and Change Templates via the API and reference Templates in subsequent API requests.
This could enable the creation of Templates, in bulk, via API calls which would take out a lot of the manual work involved in replicating Templates across Agent Groups and organisations which have many Workspaces.
In particular my organisation would find this particularly useful when logging Changes via a Pipeline, with the correct Change Template pre-populating multiple fields with the correct data.
Another scenario would be where Scheduled Workflows would run at regular intervals which automatically generate Tickets based on an existing Ticket Template that contains all the correct initial placeholder field data for an Agent to then add to.
