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New Idea

Enable Multiple Agent Group Dashboard Visibility Option

Related products:Freshservice
  • October 17, 2024
  • 0 replies
  • 38 views

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Hi all,

This idea stems from this one here:

It would be ideal if, when configuring Dashboards, the visibility could be granted to multiple Agent Groups at once: 

This would alleviate that need to:

  • create an Agent Group containing Agents that are part of a multi-tierd Team who can see this single Dashboard
  • clone and maintain the same Dashboard multiple times per Agent Group