What are you trying to do?
The ability to assign a ticket list view to a specific role would be advantageous from an organizational perspective. For example, if every manager is in the manager role, and a view of "my groups overdue tickets" should be visible only to them for dashboard/other reasons, if we could set it via their assigned role instead of All agents OR Specific groups of agents, this would help clean up the list lengths for those that are individual contributors. For the most part, I've built every tenant I've worked on as having a Individual contributor, Leadership, Workspace Admin, Account Admin structure and would imagine this tends to be the case elsewhwere so removing unnecessary noise from those IC's would be great if we had this capability.
Product area: Freshservice
Impact: Nice to have
