We have workflows on specific ticket types that add a list of tasks that must be accomplished. We are forced to set a due date for those tasks but can’t key off any fields or use liquid expressions to set the due date. This would be a game changer!
Use Case:
We receive a departure notice that contains a departure date. We want to assign tasks for closure of accounts, collection of equipment, cancelation or port out of mobile device service, etc. Based on the departure date we want to intelligently set the due date of each task:
Closure of accounts = departure date +1
collection of equipment = departure date
mobile device service = departure date -1 (allows time to release the number if they are keeping it)
etc.
