As per ITIL guidelines (https://wiki.en.it-processmaps.com/index.php/Checklist_Incident_Priority#Incident_Priority_Matrix), could a Very Low Priority be added as an option (so not enforced and not changing anyone’s existing Priority Matrix setings) to the Priority Matrix for Low Impact/Urgency Tickets?
I’d like to expand this idea further; enable organisations to define their own tiers of Impact, Urgency and Priority and add additional Impact and Urgency columns to the Priority Matrix as they see fit.
Perhaps the tiers or Urgency, Impact and Priority could be configured via Field Manager:
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