Hi,
It would be great to have separate options in the Ticket Status filter on the End-User Portal, such as: Open, Pending, Resolved, Closed, instead of the current grouping: “Open or Pending” and “Resolved or Closed.”
Additionally, it’s very important that these statuses reflect the labels we defined for customers in the Status field (within the Ticket Fields section). Currently, the Ticket Status filter selection displays the naming used for Agents rather than the customer-facing labels we configured. This creates confusion for customers—for example, when a ticket is marked as Open on our side, it should correspond to Pending on their side, and vice-versa.
