Hello Help Desk,
this is a questions about the end users perspective of their open tickets and possibilities.
Do end users get a free login account where to check their tickets? The organisation I work for has about 500 clients 10 support workers. End users need to check their tickets in a private area. Do we have to pay a license for 10 support workers form 510 accounts?
Regards
Hi Marin,
All end users have free login which they can use to access your helpdesk and see the tickets which they have submitted.
You will have to pay only for the 10 support workers and not for the 500 clients. Your clients can activate their free account (if you send out activations) or use google / facebook / twitter to login to the customer portal. You can read more about it here.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
