Enhance Company Customer Health Field

Great idea — adding enhancements to the Company “Health Score” field could definitely boost its value. For example, allowing for dynamic weighting, triggered alerts when a health threshold dips, and historical trend tracking could help CSMs turn that field into a proactive tool. I also think linking the health score with user-behaviour metrics (logins, feature usage) would offer richer insight. One question: how do you envision the health Dermarolling filler score dropdown entries being structured — would they be standard categories (e.g., Stable, Watch, At-Risk) or fully customisable per company?

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This is actually a useful suggestion. A more detailed customer health field can significantly improve how teams prioritize accounts and identify risks early. Since Freshworks tools are widely used for CRM and customer support, having richer health indicators (like engagement, ticket trends, or usage patterns) could make decision-making much more data-driven.

It would be even more powerful if this field could be customizable + automated, so companies can define their own health scoring logic instead of relying on a fixed metric. That way, different business models (SaaS, support-heavy, sales-driven) can adapt it to their needs.

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