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New Idea

Enhance Solutions Knowledge Base with Filtering Options

Related products:Freshservice
  • April 28, 2025
  • 1 reply
  • 9 views

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To improve the usability and efficiency of our knowledge base, I propose adding advanced filtering options that allow users to filter articles based on at least the following criteria:

  1. Status: Users should be able to filter articles by their status (e.g., Draft, Published). This will help users quickly find the most relevant and up-to-date information.

  2. Author: Allowing users to filter articles by author will enable them to find content created by specific individuals, which can be particularly useful for locating expert opinions or following contributions from key team members.

Benefits:

  • Improved Search Efficiency: Users can quickly narrow down search results, saving time and increasing productivity.
  • Enhanced User Experience: Providing more granular filtering options will make the knowledge base more user-friendly and intuitive.
  • Better Content Management: Authors and administrators can more easily manage and track the status of their articles.

1 reply

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This would aid in managing solutions and KB quality!