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Enhancement: REmove automatic watcher assigment

  • July 24, 2025
  • 1 reply
  • 12 views
Z
Apprentice

Hi there,

I realized that any time a customer raise a ticket from FAQ section I am set up as a watcher. I recommend to set up a parameter in the knowledge base where you can configure if you want to be set up as a watcher or not.

Regards

Manuel

1 reply

Daniel Söderlund
Top Contributor ⭐
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​@Kamakshi V could you change this to an idea 

​@zzb0fb we need this for both Freshdesk and Freshservice.

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