Enriching customer support with documents from edocr.com

Hi

Have you thought of having the capability to enrich your customer support forums and queries by dragging and dropping documents, which are easy to find, and always up to date without having to worry where the latest user manual, data sheet, etc is?

This can be easily achieved via an integration between edocr.com and freshdesk.com. Do you think this would be a valuable service to you?