We’d like to be able to enter [Today] into automation date-fields. Arithmetics would expand that feature even more
That way we could implement an automatic reopening on a specified date in the ticket.
Say, the customer is out of office until date X and the ticket should reopen on that day.
Or I want to specify a deadline (like a new hire, dated event etc.) and want the ticket to reopen 2 days before.
I’m sure, there are many usecases that would benefit from this feature.
