My customer got this error when try to submit a new ticket:
Error: We are sorry. You have been restricted from accessing this helpdesk page
Please help me!
Closed for Voting
Error: We are sorry. You have been restricted from accessing this helpdesk page
Hey
I just noticed that your portal seems to be working fine. The issue with the portal restricted from being accessed could be due to various reasons, and one such reason could be a high spam activity happening at your portal, which our systems would detect and block immediately. Please reach out to support@freshdesk.com and one of our agents would be able to fix this in no time.
Happy Freshdesking!
Aldrin,
Freshdesk Community Team
Hey
I just noticed that your portal seems to be working fine. The issue with the portal restricted from being accessed could be due to various reasons, and one such reason could be a high spam activity happening at your portal, which our systems would detect and block immediately. Please reach out to support@freshdesk.com and one of our agents would be able to fix this in no time.
Happy Freshdesking!
Aldrin,
Freshdesk Community Team
+2I have this every 4 months. This should not happen. This is a defect at freshdesk. This is a software generated issue because their system erroneously detects some spamming issue. It is wrong every time.
Either stop the problem from happening (fix it) OR, give the Freshdesk customer the access to remove the error and permit customers to submit tickets.
The people at Freshdesk have no concept that this error message makes my company look bad as customers do not understand that this is a problem with FRESHDESK, not a problem with my company.
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