Closed

Escalation Tally

Related products:Freshservice

11 years ago
Mar 23, 2015 1:43 PM UTC
4 replies
20 views

cmarriott
Contributor

Hi There,

Could I request a simple button within a call that you can click is a user is following up/chasing a call that can then be kept a tally of and reported on.

Many thanks in advance

S

sajeesh.sahadevan
Contributor
11 years ago
Mar 26, 2015 1:56 PM UTC

Hi Craig, you can add a custom widget in the ticket's detailed view using FreshPlugs.

To begin with, add a custom field in the ticket form that keeps a count of the follow ups, from Admin> Field Templates. Then add the FreshPlug that updates the value of this field every time an agent clicks on the button in the widget.

We're working on custom reports in Freshservice to include all types of custom fields. We'll keep you posted on that.

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C

cmarriott
Author
Contributor
11 years ago
Mar 26, 2015 2:18 PM UTC

Hi Sajeesh,

Thanks very much for this info, is there a FreshPlug that already exists for this fuctionallity? If so could you guide me to where I can find it please :)