Hi,
We diasble the email notifications from our dashboard settings for agents and manager but we are still recieving these notification emails. Anybody knows why this is happening. How can we disable all email notifications for agents and managers we don't want to recieve any email notifications.
+7I am not sure I understand what you want to achieve. Email notifications are controlled in the Admin section, under "Helpdesk Productivity" >> "Email notification".
See the attached.
In the "Agent Notifications" tab (1), you can switch of the types of event that lead to notifications (2). Maybe you also have some cc's sent (3).
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