Event triggers for Freshdesk KB users

It would be very helpful to be able to trigger events as users move through the Freshdesk Knowledge Base. This would allow for additional automated information to be sent / provided to them as many people don’t know what questions to ask a KB and/or what strategies may or may not be available to them. By tracking and triggering events, we could learn our users indepth and provide top notch information thereby potentially reducing the burden on support.